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What people say

Jon Hansen I will be eternally grateful for your great gift of taking in to the fullest extent what it is that I have to offer, living it, and then reflecting it back in terms of the potential experience of others. You have given words to a process that defies words. And you’re constantly in a position to help me continue to hone that, deeper and deeper and more and more resonantly, who I am and what I offer, which is truly invaluable. — Jon Hansen, The Remembering Room, Richmond, Illinois
Ariane Goodwin What you’ve sent me is so darn perfect it hurts! It’s a sheer pleasure to work with someone who writes as beautifully as you do — and in “my” voice. — Ariane Goodwin, Ed.D, smARTist® Telesummit, Millers Falls, Massachusetts
Sherry Essig You have a real gift for words. You’re really, really good at it. — Sherry Essig, Priority Ventures Group, Raleigh, North Carolina
You’ve built such integrity of message in your company. I know that’s because it springs forth intrinsically, but you stay so focused at your core! I can’t think of a better way to phrase that laser-beam focus you have. It’s funny, because in someone else, laser-beam focus would be intense, but somehow you manage to make it much more kind and easy. — Jessica Albon, Thrive Your Tribe, Winston-Salem, North Carolina
I’ve never worked with anybody in the way that I’ve worked with you in terms of trusting in your abilities to the level that I have. — Catherine Hajnal PhD, Eight Branches Consulting, Vancouver, Canada ... facilitating and nurturing joyful living
You have an uncanny ability to see through what is being said and surface all the “unsaid” issues. Then you quickly give candid feedback and have a tremendous toolbox to help me move forward through your expert guidance of the right tool.

I have worked with many facilitators/coaches/counselors relating to work and personal situations. Your skills are exemplary and moved me faster than I ever expected. — Jennifer Baker, Fishers, Indiana
You bring both a spiritual perspective and some real-world hard-headedness. — Janet Bailey, Mindful Time Management, San Francisco, California
Brava! I wish I could draw a picture of me — you’d see me in a deep bow to you!

I read your newsletter as soon as it hits my in-box and you’re always right on with your advice. I had to let you know that this issue is particularly brilliant.

I will definitely keep this info — and your contact info — in a secure place.

Thanks so much for sharing your insight and wisdom. — Debbie Rodgers, CGA

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So who ARE your clients, anyway?

This is a follow-on to my newsletter article “Who’re You Talkin’ To?”

It seems to be human nature – some things we have to learn by experience. 

Marketing coaches, books, blogs, teachers, gurus – they all tell you to get focused, get clear, narrow your focus, be specific. 

And just about every small business owner or independent professional fights it.   We’re sure that being focused means excluding potential clients and limiting our opportunities.  No matter how many times we hear about the real results people experience from being clear, specific, and focused, we’re still convinced that they’re the exception.

A toddler has to experience the burn of the hot stove before he really gets his father’s “Don’t touch!” 

The toddler has it easy.  The pain of burning your fingers on the stove is direct, immediate, and memorable.

But the pain of not having a clear understanding of your client focus is a dull ache.  It’s the ache of frustration and self-doubt that arises when your business struggles and you’re not reaching the people you know you can help.

And you’re in constant contact with that hot stove – with the frustration and struggle - instead of just touching it and letting go.  So you don’t have an unpainful experience as an alternative reference point.

The resistance to getting clear goes beyond anxiety about limiting your scope and excluding potential customers.  That’s very real and very present for many people.  It’s the objection most often voiced when they’re asked why they haven’t narrowed their focus.  And it’s where many people focus their effort to convince themselves that they really do need to be more clear.

But often, a lot of insecurity and doubt lurks underneath.  It’s just not safe to be that certain and specific!  Who is it that you’re really here to help?  And who are you to think you can actually help them?  What about your best friend, who says you should be doing this, even though deep down something is calling you to do that

I know this path well.  For years, I was convinced beyond any doubt that my 25-year corporate background meant I should be working with executives. 

It wasn’t until I recognized how glad I am to be out of that world that I realized it’s not where my heart lies.

And the more I step up to and see the real value of what I’m good at – instead of giving it away because it’s easy for me – the more clients I have, the more people I help and inspire, and the happier I am.

It takes work.  It takes a commitment to looking deep and being honest with yourself about what you really want and what’s really true for you – not what you or anyone else think “should” be, but what really is.

It takes a willingness to not know – and that’s very hard and frightening for many people.  But until you don’t know, you can’t find out, because you’re stuck in the mire of shoulds and expectations.

It takes experimentation and exploration, because it’s an organic unfolding that keeps going deeper and broader.  If – as my business partner used to say to me  – you keep pulling the seedling up to look at its roots, you only stunt its growth.

It takes an awareness of yourself and an understanding that the process isn’t “once and done” but an amazing evolution.

And I’ve come to see that for those of us who are in business from our hearts, it’s essential.

What do you think?  What’s your experience been with this process?

Comments

Comment from Lindsay
Time January 19, 2010 at 12:40 am

Funny you should write about this! ;)

Being ankle deep in the process means I can’t reflect on my experience, but needless to say it is frightening to think about eliminating a swath of my potential clients. But I’m working on narrowing my focus and increasing marketing and workshops that will draw that crowd to me. That means marketing…and networking…

Comment from Grace
Time January 19, 2010 at 8:21 am

Lindsay – Yes. It does feel frightening.

Yet, when you look at your focus and think of how many thousands and hundreds of thousands of people actually fit those criteria – and remember that these are the people you do your best work with – then … that may help hold some of the fear at bay!

Marketing and networking, yes. And your marketing and networking both get a whole lot easier, believe it or not, when you know exactly who you’re talking to.

Good luck – and have some fun with it!

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